Privacy Policy
Last updated: [PLACEHOLDER: date]
1. Who we are
LN Ceramics is a sole trader business run by Leo [PLACEHOLDER: Leo's full legal name]. Address: [PLACEHOLDER: registered address]. Email for data requests: [PLACEHOLDER: email]. ICO registration number: [PLACEHOLDER: ICO number, if held].
2. What we collect
Name, phone number, postcode, email address, the service you need, and the message you write in our forms. Photos or messages you send us on WhatsApp. Technical data such as device type, pages visited and how you reached the site, collected through cookies and analytics.
3. Why we use it
To respond to your enquiry and give you an estimate, to carry out any work we agree, to keep records, and to measure and improve the website and our advertising.
4. Lawful basis
Responding to an enquiry and taking steps before a contract: contract. Running our business and understanding website use: legitimate interests. Non-essential cookies and advertising tracking: consent.
5. How long we keep it
[PLACEHOLDER: retention period for enquiry data, to be confirmed]
6. Who we share it with
Service providers that help us run the business: website hosting, [PLACEHOLDER: CRM or form handling tool], Google Analytics, Google Ads, WhatsApp. We do not sell your data.
7. Cookies
Necessary cookies support the website. Analytics cookies help us understand visits, and advertising cookies help measure our advertising. Non-essential cookies are used only with your consent. Use Cookie choices in the footer to review your choices.
8. Your rights
Access, correction, deletion, restriction, objection and portability. Make a data request by emailing [PLACEHOLDER: email]. You can complain to the Information Commissioner's Office at ico.org.uk.